Shipping

Flat Rate Shipping

We aim to offer every customer the most reliable, flexible and cost-effective postage options through our preferred shipping partners. We offer shipping from each store to anywhere in Australia for a flat rate:

Parcel Post

Shipping Cost: $7.00 per store location, per order

Delivery Time:
Same state: 2–5 business days
Interstate (metro to metro): 3–6 business days.

Express Post

$9.00 per store location, per order
Delivery Time: 1-3 business days*
* Express Post is still the fastest way to get your order, but Australia Post can’t guarantee next-business-day delivery right now. Items may take longer than usual to arrive.

Current postage delivery times for your address are available at Australia Post.

If you order multiple items from the same store location, we'll automatically combine postage to ensure you get the best rate possible.

As a charity, we want to ensure that every cent from the sale of donated goods reaches those who need it most. For this reason, we do not offer free shipping.

Delivery

Most items are dispatched within 1 business day of receiving your order.

Parcel tracking is available via Australia Post.

If you're not available at the time of delivery, the courier will leave it in safe place at your delivery address or it will be available for collection at your local Australia Post outlet, depending on the option you select at checkout.

Late Delivery or Missing Parcels

If your item hasn’t arrived after 7 days, please contact our Customer Service team and we will investigate the whereabouts of your parcel.