Online Order Returns

We understand that occasionally a product may not meet your expectations, and you may wish to request a refund. If the item remains in its original condition, we gladly accept returns and will process a refund in accordance with our returns policy.

Our 30 Day Return Policy
Our number one priority is that you're happy with your purchase from us. That's why we offer a 30 day returns policy for peace of mind. Returns are easy using our self-service Returns portal and will be processed within 7 working days of the item being received to our Customer Service team. We'll also send you all the details in your Order Delivery Confirmation email.

If you've changed your mind, we accept online order returns within 30 days of receipt of the item for a refund, excluding the original postage cost, provided the item is not in a worse condition than when it was sold, through no fault of transit.

Returns after 30 days should only be sent with prior approval from the Customer Service team.

Partial Refunds
In some cases, we may agree that you keep the item and a partial refund will be offered. Please contact our Customer Service team if you feel that you are entitled to a partial refund.

Customs Delays
We are unable to accept responsibility for delays to delivery due to items being held by customs where it has not been caused by an incorrect customs declaration by us.

Customs Declaration
We are unable to alter customs labels to avoid tax or product restrictions in other countries. This includes labelling items for less than it was purchased, labelling it as a gift or listing the contents of the package as different from the actual item(s).

Customs Problems During Returns
We will not be liable for any problems encountered with customs when you are returning items to us. Please familiarise yourself with the customs declaration requirements of your country prior to returning an item. We will not accept responsibility for any customs charges that may be incurred with returning items to us.