Online Order Returns

We understand that occasionally a product may not meet your expectations, and you may wish to request a refund. If the item remains in its original condition, we gladly accept returns and will process a refund in accordance with our returns policy.

Our 30 Day Return Policy
Our number one priority is that you're happy with your purchase from us. That's why we offer a 30 day returns policy for peace of mind. Returns are easy using our self-service Returns Portal - please allow up to 14 days for you order to be delivered by Australia Post to our local post office and then transferred to Customer Service team, for the refund to be processed. We'll also send you all the details in your Order Delivery Confirmation email.

If you've changed your mind, we accept online order returns within 30 days of receipt of the item for a refund, provided the item is not in a worse condition than when it was sold, through no fault of transit.

Returns after 30 days should only be sent with prior approval from the Customer Service Team.

If you have any concerns or queries with your order, please email our Customer Service Team