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In-Store Exchange & Refund Policy

Your shopping experience is important to us. That’s why for items purchased in store, you have 30 days to return or exchange at any Salvos Stores location. Whether you simply change your mind, or your purchased goods are faulty or aren’t as described, all you need is valid proof of purchase.

Stores that cannot handle large items such as whitegoods, mattresses or furniture will kindly refer you to another store where a refund/exchange is able to be processed.

Please note, refunds will only be made to the original form of payment and won’t be permitted if item/s are damaged by incorrect use and/or if proof of purchase can’t be established.


diversity

Wherever there is hardship or injustice, Salvos will live, love and fight alongside others, to transform Australia one life at a time with the love of Jesus

Through our commitment to reconciliation, The Salvation Army acknowledges the First Nations peoples of Australia as the traditional custodians of this land. We further acknowledge and pay our respects to past and present Elders, giving thanks for their wisdom that has sustained their people since the beginning of time, and we pledge to support emerging and future generations