Click & Collect

What is Click & Collect?

Click & Collect allows you to order from Salvos Stores online store and pick up your purchase free from the store where it is listed.

Which items can I order with Click & Collect?

Items available for Click & Collect have a Click & Collect icon in the listing. Under the shipping options at checkout, you will have the option to select “Click & Collect” for eligible items.

Can I choose which store to collect my items from?

Our Click & Collect service is only available from the store where the item has been listed. Items cannot be sent to other store locations for collection.

Which stores offer Click & Collect?

Currently Click & Collect is only available from selected stores.

Our Click & Collect service is only available from the store where the item has been listed. Items cannot be sent to other store locations for collection.

How do I place a Click & Collect order?

1. Browse products on our online store and check Click & Collect availability

2. Add items to your shopping cart and head to the checkout

3. Under shipping options, choose Click & Collect for items that you would like to collect in-store

4. We’ll send you an email confirming your order
   Once you’ve placed your order, you’ll receive a confirmation email that includes details of your order. You will then receive an email when your order is ready to collect.

5. Collect your order
   Now all you have to do is collect your order! All Click & Collect orders can be collected from the front counter of the store.
   When collecting your order instore please make sure that you bring the following:
   · Your order number
   · Valid photo ID*

If you need to nominate someone to collect your order on your behalf, please get in touch beforehand.

Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund.

* Valid photo ID includes Drivers Licence, Passport, Blind Citizens Card, Proof of Age card or Police, Government or Armed Services identification card.

How soon will my order be ready to collect?

Our in-store teams check Click & Collect orders throughout the day. Most of the time, orders will be available for collection within a few hours. If you want to pick up an order sooner, on most occasions, our stores will be able to assist in getting your order expedited. Please contact the store directly if you require this.

What times can I pick up my order?

Orders can be collected within store opening hours. Please use our Store Locator to check the opening hours of each store.

Can I change or cancel my Click & Collect order?

You can modify your Click & Collect order at any time by contacting our Customer Service team.

Do you offer Contactless Click & Collect?

Selected stores offer a Contactless Click & Collect service. To use this service, simply park in the designated Contactless Click & Collect bay in the store car park and call the store phone number quoting your name and order number. The team will then bring the order to your car. Please open your boot so the team can place your order in there.

Is there a charge for Click & Collect?

Click & Collect is a free service.

How long do I have to collect my order?

As most of our shops have limited storage space, we request Click & Collect orders are collected within 10 days of ordering. If you need more time, please get in touch and we will try to accommodate your request. If we don’t hear from you and your order has not been collected after 10 days, your order will be cancelled and we’ll arrange a refund.

What do I need to bring with me when I collect my order?

Please bring the following items when collecting your order:

• Your order number

• Valid photo ID*

If you need to nominate someone to collect your order on your behalf, please get in touch beforehand.

* Valid photo ID includes Drivers Licence, Passport, Blind Citizens Card, Proof of Age card or Police, Government or Armed Services identification card.

Where should I go to pick up my order?

Orders can be collected from the front counter of the selected store.

Can someone else collect my order on my behalf?

If you need to nominate someone to collect your order on your behalf, please get in touch to let us know beforehand. They will still need to provide:

• Your order number

• Valid photo ID*

If you need to change your nominated person for collection, please contact our Online Customer Service Team on (03) 8791 4436 to arrange for this change to be made prior to collection.

I’ve collected my order but it’s not what I was after. Can I return my items if they are not suitable?

Our 30 day returns policy still applies to all Click & Collect orders. Returns can be made in-store. A refund will be processed within 1 business day of receiving your return.

What happens if I cannot get into store to pick up my order?

If you’re unable to collect your item within 30 days, please get in touch with our Customer Service team. We can assist with organising postage at an additional cost if that is more suitable.

Can I pay for my Click & Collect order in-store?

Orders must be paid for online prior to collecting your order. We cannot process payments for Click & Collect orders in-store.