Our Exchange & Refund Policy
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OUR EXCHANGE & REFUND POLICY

VIC, TAS, SA, WA, NT 

Salvos Stores offer all customers the ability to exchange their goods for an item of the same or greater value should you need to return an item to us.

Exchanges must be made at the store of purchase, within 7 days.

Customers must bring with them proof of purchase, along with the item with the original price tag attached.

Refunds are offered where your purchase is deemed to be faulty, the goods do not do what you would reasonably expect or the item does not match the description provided.

In the instance where you are entitled to a refund, you must bring the item back to the store of purchase with proof of purchase.

QLD, NSW, ACT 

We are not required by law to provide a refund or replacement if you change your mind, make the wrong decision, misuse the goods or use the goods for other than what they were intended.

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample show to you or do not do what they are supposed to do.

Please retain your receipt for refund, exchange or credit.